A service business with high inbound call volume was losing every lead that called outside business hours. We built an AI voice assistant on VAPI that answers after-hours calls, qualifies leads in natural conversation, verifies contacts by SMS, and auto-syncs structured call summaries into Zoho and Superviz.
The client was a service-based business receiving a high volume of inbound calls, with a sales team that operated only during standard business hours.
The mismatch was costing them. Many prospective customers called outside business hours, and those calls went unanswered - lost opportunities, every single night and weekend.
They needed an intelligent system that could capture lead details, verify contact information, and make sure every call was properly recorded in their CRM for follow-up.
The compounding operational gaps that made the status quo unsustainable.
We built an AI-powered voice assistant on VAPI to intelligently manage inbound calls outside business hours. It answers calls in natural, human-like conversation, captures and qualifies lead details, verifies contacts with real-time SMS, and syncs structured call summaries automatically into Zoho and Superviz.
How the system is wired, end to end.
Implemented a conversational AI agent capable of answering calls, interacting with callers, and collecting key lead information in a natural, human-like conversation.
The assistant captures essential details - name, contact information, inquiry type - during the call, so the sales team receives structured, usable leads.
To ensure accurate contact information, the system sends an instant SMS verification to callers during the interaction.
All captured lead details and call summaries are automatically synced into the client’s operational platforms, including Zoho and Superviz.
After each call, a structured summary is generated and stored in the CRM for quick review by the sales team - no manual note-taking or data entry.
Measurable outcomes after deployment.
The technologies layered into this engagement, end-to-end.
Custom GoHighLevel apps, multi-platform integrations, AI-powered systems - when the off-the-shelf option doesn’t fit, we engineer the one that does. Tell us what’s broken.